Return Policy
Product Quality Concerns:
Product Quality Problems: If you receive a product with quality issues like damage, missing parts, or non-compliance with the description, you can request a return.
Returns for Non-Quality Issues: For returns due to reasons other than quality problems, such as customer dissatisfaction or purchase errors, these need to be initiated within a specified period after receiving the goods. The items should remain in their original condition with complete packaging and accessories.
Warranty Information:
All warranties start from the date of product receipt.
30-day returns is applicable for defective goods (excluding items damaged or misused post-receipt and issues caused by logistics).
Defective items must be reported and returned within the warranty period, ideally in the original packaging. Provide details of the defect and your order number for efficient processing.
We do not repair or replace items that have exceeded their warranty period.
Shipping and Refunds:
Our quality control team inspects each item received to ensure customers do not receive defective products.
Default shipping method: flat rate shipping; customers opting for faster methods must cover additional fees.
Refunds typically process within 3-5 working days. Customers are responsible for covering the shipping cost when returning the product to us.
Special Instructions:
Warranty coverage is available for quality issues during the warranty period. Each product specifies its warranty duration (contact us via email if not mentioned).
Provide proof in the form of:
Photos of original packaging (front and back)
Photos or videos of defective items
Visual evidence showing product failures
Handling Damaged Shipments:
In cases of physical damage to your shipment due to rough handling by the courier:
Make complaints directly to the courier's delivery representative before signing for delivery, if feasible.
If already signed for, take photos displaying the damage and contact your local courier office to file a complaint and seek compensation.
For further assistance or inquiries, please reach out to our customer support team via email.